Privacy policy

Effective Date: 13/12/2025

At Keystone NeoGreens Private Limited ("NeoGreens", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with us.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment information (processed securely through third-party payment providers; we do not store card details)
  • Order history
  • Device information, IP address, browser type, and cookies
  • Customer support communications

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our products, website, and customer experience
  • Respond to your inquiries
  • Send promotional offers and newsletters (only with your consent)
  • Comply with legal and regulatory obligations

3. Payment Security

All online payments are processed through secure payment gateway partners. NeoGreens does not collect or store your debit card, credit card, banking, or UPI credentials.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers such as:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology service providers
  • Government authorities where required by law

These partners are permitted to use your information only to provide services on our behalf.

5. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

7. Your Rights

You may:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your data where legally permissible
  • Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. NeoGreens is not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

11. Contact Us

Keystone NeoGreens Private Limited

Email: care@neogreens.com

Website: http://www.neogreens.com

Registered Office: G8, Asian Suncity, kothaguda, Hyderabad, Telangana - 500084

Phone: 9010800043