Refund policy
Effective Date: 13/12/2025
At NeoGreens, we are committed to delivering safe, high-quality nutritional products. As NeoGreens Daily Wellness is a consumable food product, we maintain strict quality and hygiene standards. Please read our policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled only before they are dispatched from our warehouse.
- Once an order has been dispatched, it cannot be cancelled.
- To request a cancellation, please contact our customer support team as soon as possible.
Returns
Due to the nature of our product, we do not accept returns on any opened or unopened packs of NeoGreens Daily Wellness once they have been delivered. This policy is in place to ensure product safety, quality, and hygiene.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged package,
- A defective product, or
- An incorrect item,
please notify us within 48 hours of delivery by emailing care@neogreens.com or calling +91 9010800043.
To help us resolve your request, please provide:
- Your order number
- Photographs or a video of the product and packaging
- A brief description of the issue
After verification, we may, at our sole discretion, provide a replacement or refund for eligible claims.
Refunds
Approved refunds, where applicable, will be processed to the original payment method within 7–10 business days after approval.
Contact Us
NeoGreens
Legal Name: Keystone NeoGreens Private Limited
Email: care@neogreens.com
Phone: +91 9010800043
Website: www.neogreens.com